MIS Executive

Role Purpose

The purpose of the role is to provide timely, accurate andquality MIS reports, dashboards to the external & internalstakeholders of account(s) as per the defined process and standards ofsecurity and compliance.

Dosssss
• Prepare timely and accurate MIS reports and dashboards asrequired by the stakeholders
• Interact and work closely with management, internal stakeholders& clients to understand the business information needs
• Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)
• Ensure regular review with the MIS Team Lead for 100% accuracybefore populating any customized dashboard or generating any customizedreport
• Track and follow up with relevant stakeholder for timelyupdation and data management of parameters (key SLA metrics such as run-rate etc.)
• Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc.
• Ensure zero non-compliances on process audit on data securityand compliance
• Support and adopt tools and systems for efficient MISgeneration and reporting system
• Continuous support to the manager in rolling out new techniquesand initiatives to increase productivity
• Providing update to the manager on the progress of any new MISinitiatives
• Perform periodic maintenance and servicing of MIS system toimprove operational efficiency
• Adopt new tools, technology solutions and develop capabilitythrough training to improve own productivity.
• Develop analytical skills and understanding of statisticalanalysis to suggest improvement in the quality of analysis
• Stakeholder management
• Coordinate with internal and external stakeholders for collationand accuracy of data
• Provide timely assistance in case of an escalation and supportresolution of escaations/ issues

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

SL Leadership, MIS Leadership

Daily Interaction & Reporting, governance

Core Delivery Team & Operations (WFM, Delivery, Quality etc.)

Updation and management of data

Understanding & Generation of MIS Reports & Dashboards

Business Finance

Invoicing, MIS reports

External

Assigned client/ account

To provide reports & dashboards as per the requirements

Display

Lists the competencies required to perform this role effectively:
• Functional Competencies/ Skill
• Domain Expertise – Knowledge of various tools andstatistical analysis methodology- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - Competent
• Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Foundation
• Leveraging Technology – In-depth knowledge of and masteryover technology domain that commands expert authority respect–Competent
• Business Knowledge – Understand the DO&P process andworkflow, key terms and performance and financial parameters –Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
• Behavioral Competencies
• Analytical Skills
• Execution Excellence
• Managing Complexity
• Handling Pressure
• Client centricity
• Passion for results
• Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

MIS Management and Reporting

Quality of Analysis

Zero errors in reports

Zero non-conformance on timelines with respect to the client/stakeholder requirements

2.

Stakeholder Management

Customised dashboards as per client and functional requirements

Zero escalations on data reporting

Zero non-conformance on security or compliance requirements

3.

Team Management

Team attrition %, Employee satisfaction score

MIS (Ops