Mis Executive

About Us:
We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. Our vision is to empower users to achieve financial wellness.
- We help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our mission is to inspire healthier financial communities and help people own their relationship with money.

We are searching for an innovative, well-organized WFM & MIS executive to join our growing company.
- Workforce Management and MIS management work to improve workforce management effectiveness by scheduling, budgeting, forecasting, and enabling different dashboards/reports.
• Roles and responsibilities:

- Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for a multi-site operation.
- Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
- Produces call volume forecasts on a weekly, monthly, and annual basis for multi-site operation.
- The incumbent will be responsible for publishing and circulating all MIS-related requirements like daily / monthly MIS, monthly dashboard preparation, staff performance calculations, collation of master data, etc.
- Responsible for computing staff performance on a monthly basis for employee recognition, incentives, and contest programs
- Prepare and circulate various data for supporting the team.
- Work closely with the operations team for preparing the data and report.
- Automate all input MIS and input data from systems to avoid errors/discrepancies
- Creation of exceptional ad hoc reports supporting executive-level requests for critical business information
- Produces reports in line with the teams agreed on global reporting suite and ensures that they are distributed on time and to quality, against agreed SLAs, using appropriate channels
- Good interpersonal skills, Adaptability to changes in process, and Flexibility.
- 2 to 3 Years of Industry Experience - Minimum 1 year of experience in Workforce & MIS Management (Capacity Planning experience is preferred)
- Must have a good working knowledge of Excel, Access / SQL, etc, and have the ability to organize/analyze data in a structured manner.
- Capacity Planning experience is preferred.
- Must be a Graduate or hold the equivalent Degree