Mobility Customer Service Officer

MOBILITY CUSTOMER SERVICE OFFICER

About Us

At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers.

About the Position

We are seeking a standout Customer Service Officer to join our existing Mobility Service Desk team to manage and deliver on our Enterprise and Government mobile customer requests by phone call, or through our ordering / ticketing system. You will also support our sales team and our customers by providing a high level of customer service and adhering to customer Service Level Agreements.

In this role you will:

• Provide exceptional verbal and written customer service.

• Action customer email requests via our ticketing system, with a high level of attention to detail

• Adhere to Telstra Business Essential and ENTAG People Principles requirements.

• Troubleshoot and resolve customer mobility issues in a timely, professional manner.

• Ensure tickets are updated and categorised in an appropriate fashion, and customers Assets are managed correctly with a focus on data accuracy.

• Uphold Service Level Agreements and offerings between our managed customers and ENTAG.

• Effectively interact with Telstra systems (MNC, Helpdesk / MICA, Telstra Partner Central (TPC) and Entag systems (MEAMS, ClickPOS, Freshdesk).

• Create a rapport with our ENTAG customers and our own key ENTAG stakeholders.

About You

You will have:

• Entry level business/administration skills (Certificate I or II preferred)

• Sound computer literacy skills & strong phone communication skills

• Strong customer service experience

• Experience within a Call Centre environment

• Experience with Telstra systems (preferred but not required)

• Good time management and the ability to demonstrate tasks by priority

• General understanding of Telecommunications industry

We offer:

• Career progression underpinned by our learning platform and role and/or team pathways

• Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave

• Reward and Recognition Program

• Team social events including running/walking club and hiking group adventures

• Employee Assistance Program

• Employee Referral Program

How to apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Wendy Mifsud on 0455 577 ++6 for a confidential chat.