Monitoring Operator III

Location
Hyderabad, Telangana
 
Full job description
GSOC Operator III
What you will do:
Provide alarm, incident monitoring and dispatching, emergency and non-emergency security
messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization
that covers hundreds of locations, and over 100,000 people in more than 100 countries.

How you will do it:
Respond to all access controls alarms, events and answer incoming calls regarding
the customer alarms quickly and efficiently
Action / respond to both internal / external customer emails
Answer all incoming calls promptly and effectively in an efficient and professional
manner
Follow through and take ownership on all inquiries where possible
Work unsupervised and maintain professionalism
Contribute to well-staff and a safe and healthy workplace through:
o Ensuring awareness and understanding of and compliance with standard
operating procedures in respect of emergency and evacuation procedures,
security, accident and incident reporting, hazard reporting and ‘self-reporting’.
o Take all practical steps to ensure your own health and safety at work, and the
safety of others in the workplace e.g. micro pausing, stretching, exercising.
o Role model our Transformation Code of Conduct (CoC)
What we look for:
Knowledge of the security industry.
You will be energetic, enthusiastic yet considered and calm under pressure.
You are able to speak up and be heard, you are driven, and ready to really make your
mark on a global scale, thriving on success.
You are able to work well in a team environment.
Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
You get things done - you are analytical, organized, and manage competing priorities
with ease.
Experience within the GSOC environment. (preferred)
Security, military, law enforcement, or emergency services experience. (optional)

Other Requirements:
Must be able to work in shifts
Must be able and willing to work in person at the GSOC – located in Hyderabad.
Where legally permissible, if hired, candidate is required to be fully vaccinated
against Covid-1+ no later than his / her start date, unless candidate has a valid
medical condition or sincerely held religious belief precluding him / her from
receiving the vaccine.