Mortgage Associate

You will play a key role in our department having the right conversations to fully understand customer needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey, this could be starting out on the property ladder or adding to an existing mortgage.


As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.


What will I be doing?


Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
Adhere to call processes, procedures and guidelines
Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
The role holder will be responsible for delivering operational key performance metrics
Bringing a good sense of fun and humour to the role is essential too

Our Mortgage team are open between 8am and 9pm, Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking.


No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.


The role holder should have following skills and experience:


Ability to work in fast-paced environment
Excellent communication skills
Effective problem solving ability

This role is a hybrid role based in Motherwell.