Mortgage Servicing Administrator

Job description
Stafford/Hybrid

Up to £27k

Our client, a respected Mutual organisation based in Stafford, Central Midlands, is seeking a Mortgage Service Administrator. In this pivotal role, you will provide essential support to the Mortgage Department, ensuring a seamless and efficient mortgage administration process with a keen focus on accuracy and adherence to quality assurance standards. The successful candidate will have experience in payouts and completions, particularly within the realm of Residential Mortgages, and will be instrumental in enhancing the overall banking experience for customers.

Duties of the Mortgage Servicing Administrator:
• Monitor the level of mortgage redemptions, producing and issuing statements upon requests.
• Manage the Society's Interest Only profile, making timely contact with members as required.
• Oversee all aspects of deeds activities, including tracking deeds on completions, logging deeds out, and releasing packets, while being responsible for the Society's sealing and the discharge or part release of security.
• Confidently communicate with key stakeholders, including solicitors, valuers, and estate agents.
• Handle incoming calls daily, ensuring a positive and efficient response to enquiries.
• Administer all Direct Debit changes on existing mortgage accounts, ensuring no detriment to customers or the Society during amendments.

The successful individual will possess:
• Experience in mortgage administration or a financial services background.
• Strong attention to detail, with a high level of accuracy and efficiency in mortgage administration.
• Knowledge of mortgage processes is advantageous.

The successful candidate will enjoy an array of benefits, including a generous pension scheme with an employer contribution of +%, income protection insurance covering 75% of your salary up to your 70th birthday, and death in service cover equivalent to four times your gross annual salary. Additionally, you'll receive private medical insurance, and a holiday entitlement starting at 25 days per year, increasing to 30 days after five years of service, with an extra day's holiday if your birthday falls on a normal working day.

If you possess the required skills and experience and are ready to take on this rewarding opportunity, we encourage you to apply today to join a dedicated team committed to delivering outstanding service in the mortgage sector