Network Management Associate & Specialist Care

SIXBOX EXPERIENCE PVT LTD


Client Servicing & Business Development in Events / 3D Designer & 2D Graphics Designer in Events
SIXBOX EXPERIENCE PVT LTD • Mumbai, Maharashtra • via LinkedIn
2 days ago
Full–time
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Job description
Company Description

Backed by the 3E’s – Efficient, Energetic & Experienced – SIXBOX EXPERIENCE PVT LTD is a dynamic company at the forefront of the experiential framework. We bring alive the various dimensions of an event, delivering unparalleled experiences. Our dedication to innovation and excellence makes us a leader in the event industry.

Role Description

This is an on-site full-time role for a Client Servicing & Business Development in Events / 3D Designer & 2D Graphics Designer in Events. The role is based in Mumbai. The candidate will be responsible for ensuring client satisfaction, handling client communications, and providing exceptional customer service. In addition, the candidate will be involved in the financial aspects of business development. They will also create and design 3D and 2D graphics for events, ensuring the creative aspects of events are executed to the highest standard.

Qualifications
• Client Services, Customer Satisfaction, and Customer Service skills
• Strong Communication skills
• Experience in Finance related to business development
• Proficiency in 3D and 2D design software for event graphics
• Ability to work effectively in a dynamic, on-site environment
• Team collaboration and problem-solving skills
• Bachelor's degree in Design, Business, Marketing, or related field is a plus
• Previous experience in the events industry is advantageous
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Third Bridge


Network Management Associate & Specialist Care
Third Bridge • Mumbai, Maharashtra • via Third Bridge
2 days ago
Full–time
No Degree Mentioned
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Job description
Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.
Job Description

Position Overview

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through:
• Managing specialist relationships to effectively provide their services to clients
• Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
• Ensure data is up to date and accurate
• Ensure positive experience for our internal/external stakeholders
• Answer and respond to queries through various forms of communication (e.g., phone and email)
• Listen and respond to internal/external stakeholder needs, feedback and concerns
• Ensure smooth handover between internal departments and teams where needed
• Work in a collaborative environment to meet and exceed assigned goals

Qualifications

Skills

A successful candidate will have:
• 1+ years relevant administrative and/or customer service experience
• Excellent interpersonal, written and verbal (over the phone) communication skills
• Ability to handle stringent deadlines/multi-tasking
• Ability to cultivate and manage strong relationships with senior executives
• Adept at conflict management and resolution
• Flexibility in time management, particularly when working across international time zones and working hours
• Motivated self-starter, organized, detailed-oriented and ability to work independently

Additional Information

How will you be rewarded?
• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.