Network Operations Representative_34823-1

Hope this email finds you well and safe!

It is our pleasure to inform you that your candidature is shortlisted. We await your confirmation to proceed with further rounds of interview. Kindly go through brief summary of our company and the job description for your reference.

Wish you have a great experience through Trigent, we are excited to get you on board soon.

About Us

Trigent Software Pvt LTD was founded in the year 1++5, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.

Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.

Why Trigent?
• Time tested and established organization. 2. Multi-National presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.

Employment Type

Trigent promotes a culture of individual and professional growth within an environment of continuous learning and work exposure with reputed clients. You will be permanent employee of Trigent and will be working with our partnered clients on various projects at their location.

Job Description
• Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA & Canada bill cycles).
• Tools Development - Tooling/Requirements/ Work center balancing
• Analytics - Tech/Reporting
• Complex Billing Project Management - Escalation from front line to resolve complex billing issues
• Analyze and determine resolution actions of recurring billing issues
• Perform pre-bill validations and share anomalies with billing operations team
• Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.
• Analyze data as inputs to leadership presentations
• Determine and trigger required actions/coordinate with dispute agents for resolutions
• Perform bill verification and review as required
• Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management)
• Perform Fraud investigation activities as required

Qualification Any BE graduate with good SQL knowledge

Job location Airoli MDC7

Shift Timings: 24*7 shift & rotational week offs

CTC: Max 21K Fixed gross

Current CTC: NA

Expected (Discussed & agreed) CTC: PM

NOTICE PERIOD: Immediate

Kindly reply to this email to confirm your acceptance.