Network Operations Technician

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.

We are seeking a Network Operations Technician. Palantir's Site Reliability Network Operations Center members (SRN) are the first line of defense on alerting and monitoring across a wide network of Palantir products and installations. Our SRNs are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You'll be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Palantir Engineers and Developers.

Responsibilities:

First line for monitoring and alerting on Palantir's production user environments.
Drive High Availability of the deployed products and provide signal around product bugs and issues.
Enable continuous delivery of Palantir product bundles through data transfer operations and patch deployment.
Work with remote and local Palantir engineers in debugging product issues across a wide network of environments.
Provide direct user support to a large group of geographically dispersed users.
Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.
Wide knowledge of Palantir's core products in order to perform Front end and Back end Administrative tasks and User Management.
Qualifications

Active DoD TS/SCI
8570 Compliant Certification(Sec +, CISSP, etc.).
Hard working and professional, with the ability to multi-task and prioritize tasks in a timely and purposeful manner.
Adaptable learner that can adopt new processes and workflows.
Hardware and Software troubleshooting fundamentals.
Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned and assisting where gaps exist.