Network Support Engineer

CURRICULUM VITAE

Harishankar Shrivastava
E-Mail id - harishankarshrivastava0+@gmail.com
Contact no: + 7+87711683, 786+774770

Career Guideline:

To obtain a position which utilizes my skills in an organization, to work in a fast paced, professional and competitive environment, which can harness my skills and allow me to be a part of its vision and helps me in growing along with it.

Total Network Domain work Experience: 5.0 Years

Professional Education.

Cisco ID: CSCO141186+2
CCNA Certified.
Microsoft Azure Administrator Associate Certificate: AZ-104.
Designation: Network Engineer

Co-ordination with intra & Inter team for problem resolution.
Co-ordination with vendor for problem resolution, network up gradation, performance improvement.
Troubleshooting on Cisco & Juniper H/W architecture.
Current Company : Sify Technologies Limited (Navi Mumbai)
Project : Bank of India PAN India (Link Managed)
Client : BOI
Role : L1 Network Engineer (Service operation team)
Duration : 8th of Nov 2021 to Present
Follow up with WSG team for Link issue and with ASG Team for Routing issue.
Aligning FE to BSTN/POP/Customer location w.r.t. issue for the concern link
Down/issues and keeping up-to-day follow from end-to-end till restoration.

Raising TAC and providing proper solution to Customer post analyzing the issue
Raised by customer.

Checking the reachability of specific IP/Subnet from CE to DC/DR via SIFY Cloud.
Getting SNMP walk configured in CE RTR and SIFY PE polar reachability for proactively monitoring of link and raising the issue against it with SIFY and Customer
Regards to issue.

Allowing CE IP subnet at SIFY DC Cloud Router with help of access-list.
Getting interface configured with duplex and speed as per requirement for SIFY link.
Configuration Troubleshooting for WAN link from CE end and Sify end and LAN
Reachability through WAN link.

Checking DNS related issue (PR record, DNS not resolving website, etc.) with help of
Customer and Core Team.

Checking and resolving issue with Internet Link issue (Reachability of Customer hosted Site, MDDOS Issue with SIFY internet Link).
Maintaining Link stability and SLA for every Link (L2 and L3) w.r.t. Critical/RF/BSO/4G
Link as per RFP also calculating penalty and SLA for the same Quarterly.

Employment History: -

Professional Experience

TMI Staffing Services Pvt. Ltd,

Work Location: Adani Shantigram - Ahmadabad

Responsibilities as L1 Network Eng. Ops

(From Nov 2020 to 7th Nov 2021)

Proactive link monitoring
Proactive monitoring & ticket management through CRM, Service Now tool for all the
WAN links of Adani Business Units.

Regular follow up with ISPs for Service affecting & non-service affecting cases and to ensure to closure of the same within SLA.
Instrumentally involved in implementing SIFY monitoring & management tool (IONI, Aakash
,Service now)

DHCP, IOS Configuration as per Customer requirements.
Change request: -

To understand and analysis the requirement coming from customer like priority-based routing, policy-based routing, traffic load balancing and discuss customer requirement with backend network team and provide solution to customer within time line given by customer.
Support customer in live troubleshooting calls/WebEx meetings.
New commissioning: -

Following up with ISP and internal teams to get the link commissioned & tested within time frame given by customer.
Carrying out new router configuration activity after link delivery.
Migration activities: -

Support customer in case they are migrating their services from one location to another.
Provide solution to customer as per their requirement how users will get connected to network.
Migration of backhaul links. To ensure users are not affected in such major planned activities and prepare POA with all necessary details and share with other teams in such scenario.
To maintain BU wise database with all required details
Professional Experience

Sanoh India Pvt Ltd as a Desktop Support Engineer,

Work Location / Working Period: Mumbai (India ) / September 2014 to Oct 2024

Responsibilities:-

● Technical Troubleshooting and Problem Solving
● Operating System Installation and Configuration (Windows, Linux)
● Hardware and Software Installation and Basic Networking Concepts.

Networking: Basic TCP/IP, DNS, DHCP.
● Active Directory and User Management.● Remote Desktop Support.● Customer Service and Communication and Time Management and Organization.

Operating Systems: Windows 10.
Hardware: Desktops, Laptops, Printers, Scanners.
Software: Microsoft Office Suite, Antivirus Software, Remote Desktop Tools.
Active Directory: User Account Management, Group Policy Basics.
Help Desk Ticketing Systems: Service Now, JIRA, (or mention any other relevant systems you are familiar with).
● ISO Documentation and Reporting.

Educational Qualification:

● B.E (ME) from Rajiv Gandhi University, Bhopal MAY-2014 passed with 73.00%
● Senior Secondary from M.P Board in April-2010 passed with 72.2%
● High School from M.P Board, in April-2008 passed with 66%.

Working Tools:

BMC Tool , Entuity Tool.
CISCO-2+00, 3000 series.
Cisco Catalyst 3750,4500, Cisco 1+00,3+00
Service Now Portal and Aakash Portal.
Technical Skills and Certification:

Marketing analytics course online from symbiosis Pune in 2018.
Completed CCNA training from iTrainU Technologies Indore (M.P)
Knowledge of Protocols like MPLS, RIP, BGP, EIGRP, OSPF, STP, HTTP, UDP, ARP, HSRP etc.
Knowledge of various routing - STATIC AND DYNAMIC ROUTING.
Basic Understanding about ip addressing and TCP/IP, DNS, Trucking & VLAN.
Excellent interpersonal skills, motivated, energetic with demonstrated proficiency for learning new technologies.
Basic Understanding about Software-defined Wide Area Network (SD-WAN ).
AZ-104: Microsoft Azure Administrator associate Certification completed.
Excellent communication and interpersonal skills with proven abilities in driving networking
Related issue.

KEY Projects Handled:-
Company : SANOH India Pvt Ltd (Sep 2014 to 2024)

Designation : Desktop Support Engineer.

Operator : Desktop troubleshooting work.

Company : TMI Staffing Services Pvt. Ltd, (Nov 2020 to Dec 2021)

Client : Network Links of Adani Business Units.

Designation : L1 Network Support Engineer.

Operator : Adani Shanti gram - Ahmadabad

Company : SIFY Technology Pvt. Ltd. (Dec 2021 to Present)

Client : BOI Data Center Navi Mumbai

Designation : L1 Engineer – FMS Delivery Telecom Services.

Operator : BOI PAN India (Link Monitoring)

Personal Details:

Father’s Name: - Mr. Deepak Shrivastava
Mother’s Name: - Mrs. Prabha Shrivastava
Date of Birth - 0+-Jan-1++3
Marital Status - Single
Sex - Male
Passport No. - P63+4541
Permanent Address - House No. 17, Bherugarh Dewas, Madhya Pradesh
Current Address - Sector no.3 Room.no J267 Opp.sriram vidyalaya

Airoli Navi Mumbai, 400708

Declaration:

I hereby declare that the information furnished above is true to best of my knowledge.

Date -

Palace - Navi Mumbai (Harishankar Shrivastava)

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹55,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work from home
Day range:

Monday to Friday
Weekend availability
Weekend only
Shift:

Day shift
Evening shift
Fixed shift
Morning shift
Night shift
Rotational shift
UK shift
US shift
Education:

Bachelor's (Preferred)
Experience:

total work: 5 years (Preferred)
Ability to Commute:

Indore, Madhya Pradesh (Preferred)
Ability to Relocate:

Indore, Madhya Pradesh: Relocate before starting work (Preferred)