Night Auditor/Guest Service Agent - Full Time

Staff Housing Available!!

(average 32hrs to qualify)

Extended Healthcare

**Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete +00 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.**

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The ideal candidate is one who is focused on guest service, who enjoys interacting and meeting new people. Candidate will have a courteous and professional demeanor, and be willing to go the extra mile to make a guests experience exceptional.

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Making and entering reservations accurately while reviewing hotel inventory.
Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Works harmoniously and professionally with co-workers and supervisor
This role demands scheduling flexibility, as it includes three afternoon/evening shifts and two overnight shifts each week.
Job Type: Full-time

Pay: From $27.50 per hour

Additional pay:

Bonus pay
Commission pay
Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
Vision care
Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift
Holidays
Weekends as needed
Ability to commute/relocate:

Whistler, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Would you require staff accommodation?
Experience:

Customer service: 1 year (required)
Work Location: In person

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