NOC Engineer

Job Title: NOC Engineer

???? Location: New Town, Kolkata

???? Experience Required: 3–5 Years

???? Department: Network Operations Center (NOC)

???? Job Type: Full-Time | Telecom Services

Job Summary:

We are looking for a skilled and proactive NOC Engineer to join our Network Operations Center team. The ideal candidate will have hands-on experience with Asterisk, VoIP, Linux systems, and networking, along with a strong understanding of SIP and telephony protocols. This role requires a problem-solver with a collaborative mindset and a passion for optimizing system performance.

Mandatory Skills:
• Minimum 3 years of hands-on experience with Asterisk, VoIP, and networking.
• Proficient in Linux distributions such as Ubuntu, CentOS, or Debian.
• Strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations.
• Experience with package management tools (e.g., yum, apt).
• Proficiency in scripting languages: Bash, Perl, PHP, Python.
• Experience working with MySQL and MongoDB databases.
• Familiarity with Asterisk AGI, AMI, ARI, and IPPBX/EPABX systems.
• Strong troubleshooting skills in voice and network communication protocols.
• Preferred Skills (Good to Have):
• Over 5 years of experience in a relevant telecom/VoIP domain.
• Hands-on experience with VoIP gateways/SBCs like OpenSIPS and Kamailio.
• Familiarity with telephony monitoring, alerting, and logging tools.
• Understanding of call routing, rating, and billing systems.
• Knowledge of open-source telecom technologies and AI/ML applications.
• Experience developing and deploying custom PBX solutions.

Key Responsibilities:
• Understand and maintain the architecture and integration of telephony services.
• Operate and expand SIP proxies (e.g., Kamailio/OpenSIPS).
• Design and implement feature enhancements in telephony platforms.
• Provide Level 3 technical support, including advanced troubleshooting and triage.
• Monitor telephony traffic for performance issues and anomalies.
• Respond promptly to system alerts to maintain high availability and reliability.
• Build and maintain QA, monitoring, alerting, and logging tools.
• Collaborate with internal teams on system maintenance and deployments.
• Integrate with systems for call routing, rating, and billing.

Soft Skills:
• Excellent verbal and written communication skills.
• Strong interpersonal and collaboration abilities.
• A positive attitude with a proactive approach to problem-solving.
• Ability to work independently and within cross-functional teams.