Non-Voice BPO Process Associate – Freshers Welcome – Office

Houston Skilled Consultancy is seeking enthusiastic and detail-oriented individuals to join our Non-Voice BPO team in Pune. This is an excellent opportunity for freshers or entry-level professionals who are eager to start their career in the fast-growing BPO industry. As a Non-Voice Process Associate, you will be responsible for handling backend operations, including data entry, customer query resolution via email or chat, and documentation—ensuring high accuracy and professionalism.
Key Responsibilities:
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Manage customer interactions through email, chat, or ticketing systems without voice communication.
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Process and validate customer requests, complaints, and feedback with speed and accuracy.
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Perform backend data entry and administrative tasks within set deadlines.
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Escalate unresolved issues to the concerned departments while maintaining accurate records.
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Ensure adherence to company guidelines, service-level agreements (SLAs), and quality standards.
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Maintain confidentiality of customer and business information at all times.
• Required Skills and Qualifications:
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Minimum qualification: 12th Pass or any graduate from a recognized board/university.
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Basic knowledge of computers and typing (minimum 30-35 WPM with accuracy).
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Excellent written communication skills in English.
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Strong attention to detail and ability to multitask.
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Comfortable working in a fast-paced, target-driven environment.
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Willingness to work flexible shifts, including rotational and night shifts.
• Experience:
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Freshers are highly encouraged to apply.
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Candidates with up to 1 year of BPO, data entry, or back-office experience will be preferred.
• Working Hours:
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Full-time position (5–6 days working)
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Rotational shifts including night shifts and weekends as per business requirements
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Weekly offs as per roster
• Knowledge, Skills, and Abilities:
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Proficient in MS Office (especially Excel and Word).
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Ability to type efficiently and manage time effectively.
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Problem-solving skills with a customer-first attitude.
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Ability to adapt quickly to new tools and technologies.
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Team player with a collaborative mindset.
• Benefits:
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Fixed monthly salary with performance-based incentives
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Paid training and onboarding
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Provident Fund (PF) and Employee State Insurance (ESI)
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Opportunity to transition to voice or advanced support roles
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Skill development programs and career growth support
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Safe and inclusive work environment.

Interested candidates can apply by sending their updated resume to us with the subject line Application for Non-Voice BPO Process Associate – Pune
Alternatively, walk in with your resume at our Pune office between 10 AM – 4 PM (Monday to Friday).