Notification Agent

About Us

What is the most important thing in the world, it is people, it is people, it is people

He aha te mea nui o tenei ao? He tangata, he tangata, he tangata.

WorkSafe New Zealand/ Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator - our vision is that everyone who goes to mahi (work) comes home healthy and safe. Our kaimahi (employees) are passionate about our vision and embrace and demonstrate our Matapono WorkSafe Values through the mahi they do:

Whakakotahi - we're united in a strong purpose
Korero mai - we engage meaningfully
Tiakina mai - we're entrusted with a duty of care.
We offer a range of benefits including:

Free life insurance
Discounts on health insurance and eye care
Five weeks annual leave
15 days sick leave and
Learning and professional development opportunities
There are a growing number of employee led networks to promote the goals and needs of our diverse communities, such as our Rainbow Network, Pacific Network, Women's Network, and Tu Rangatira Maori Network.

About the role / O te turanga

We have a great opportunity to join our notifications team as a Notification Agent in a permanent position.

Our notifications team plays an important role in ensuring all notifications of health and safety concerns, including notifications of serious and potential harm, are dealt with effectively and efficiently to ensure further harm does not occur. These notifications come through both our 0800 number and email address so we're looking for someone who is exceptional in dealing with the public in both written and oral communications.

What You'll Do/ Ko tou ake mahi

Provide timely and accurate responses to any general enquiries and notifications of health and safety concerns
Provide excellent customer service to members of public and provide accurate information in a calm, sensitive and professional manner
Identify complex matters which require escalation to technical SME's and manage this process appropriately
What You'll Bring / Ko nga pukenga ou

Previous experience in a high volume, fast paced contact centre would be advantageous
Strong communication skills, both written and oral
Excellent attention to detail
Ability to work flexibly
With your food basket and my food basket the people will thrive.


Salary range / Awhe utu

As part of our remuneration framework the full salary range for the position is from $71,074 to $+3,3+1, and our expected starting base salary for the right person is from $71,074 to $78,512 Note: KiwiSaver/SSRSS employer contribution is additional too/on top of your base salary.


How to apply / Me pehea te tono -

Click the apply link, complete an application form and submit a copy of your CV and cover letter.

For further information please contact careers@worksafe.govt.nz with any queries, or to find out more about working for us, go to Careers | WorkSafe.

WorkSafe Mahi Haumaru is an equal opportunity employer. We value diversity and welcome and encourage applicants from all walks of life. We value the experience your point of difference could bring to us.

Please let us know if there is any support we can provide to ensure the recruitment process is accessible to you. We look forward to reviewing your application and getting to know more about you.


Applications close on Sunday 15 June 2025

 
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