nternational BPO Voice process

Get a chance to work in YOUR FAVOURITE DOMAIN - Banking/ Retail/ Telecom/ Healthcare / E-commerce

Location: Thane

Job Summary:

We are seeking skilled and enthusiastic International Customer Support Executives to join our team in Mumbai. As a Customer Support Executive, you will be responsible for providing exceptional support to our international customers via phone, email, and chat. Your goal will be to resolve customer queries and issues in a timely and professional manner, ensuring high customer satisfaction and loyalty.

US/ UK/ AUS Shifts available

Key Responsibilities:

- Handle customer inquiries and issues via phone

- Provide timely and effective solutions to customer problems

- Utilize knowledge base and troubleshooting techniques to resolve issues

- Escalate complex issues to senior team members or specialized teams as needed

- Maintain accurate records of customer interactions using CRM software

- Meet or exceed customer satisfaction and performance targets

- Collaborate with internal teams to resolve customer issues and improve processes

- Stay up-to-date with product knowledge and industry developments

Requirements:

- Fluency in English (written and spoken)

- Ability to communicate effectively with international customers

- Strong problem-solving and analytical skills

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and adapt to changing priorities

- Strong computer skills and familiarity with CRM software

- Bachelor's degree in any field
• What We Offer:*

- Competitive salary and benefits package

- Opportunities for career growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

- Comprehensive training and support

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, apply now!

Job Types: Full-time, Permanent, Fresher

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift
• Fixed shift
• Morning shift
• Rotational shift

Supplemental Pay:
• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Application Question(s):
• what are your monthly salary expectations ?

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Required)

Willingness to travel:
• 100% (Required)

Work Location: In person