Office Administrator
- Category: Admin Executive
- Location: Chennai, Tamilnadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 25K
- Published on: 2025/09/21
Manage customer queries as per defined process
• Ensure customer is explained and satisfied with response provided
• Manage calls as per defined AHT
• 100% customer satisfaction
• Zero candidate escalations
• +5% call response rate
• Manage customer queries / complaints over email
• Good typing speed and written communication skills
• Manage email response rate and candidate TAT
• 100% customer satisfaction
• Zero candidate escalations
• Maintain Email response TAT as per company norms
Essential Requirements
• Graduate or equivalent Diploma/Professional degree
• 2 years + experience in BPO or other relevant calling profile
• Excellent communication skills oral and written
• High integrity
• Good typing speed
• Respects diversity in employees
• High on energy
This job is provided by Shine.com
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