Office Administrator

Job description

GE Healthcare is the $1+ billion healthcare business of GE. As a leading provider of medical imaging, monitoring, GE Healthcare enables precision health in diagnostics, therapeutics and monitoring through intelligent devices, data analytics, applications and services. With over 100 years of experience in the healthcare industry, the company helps improve outcomes more efficiently for patients, healthcare providers, researchers and life sciences companies around the world.

We are the Authorised Service Dealer for Wipro GE Healthcare operating in the states of MP and CG since last 24 years. We provide after sales services to products like CT scans, Sonography machines, Xray Machines, Ventilators, Anesthesia and Cardiac Products and many more.

Job Description

At Integrity, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced "Office Administrator " to execute daily activities. As an ideal candidate, you’ll have a sharp business mind and proven success operating in multiple departments toward maximum productivity. You’ll be highly skilled in human resources, finance, and IT management. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within team. Your ultimate responsibility is to increase our operational efficiency in the company

Objectives of this Role

· Maintain constant communication with management, staff, Wipro GE and customers to ensure proper operations of the organization

· Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

· Actively pursue strategic and operational objectives

· Ensure and conduct operational activities remain on time and within a defined performance parameters.

· Track service calls, coordinate with field engineers to complete calls within defined performance parameters.

· Oversee accounts payable and accounts receivable departments

· Maintain High levels of Customer Satisfaction and NPS.

Job Responsibilities

· Lead, motivate, and support a large team within a time-sensitive and demanding environment, including customer problem resolution.

· Manage timely data collection to update operations metrics to achieve performance matrix targets, reduce cost, eliminate errors, and deliver excellent customer service

· Partner with cross-functional support teams in improving the proprietary tools and systems

· Work closely with all concerned to make sure activities remain compliant

· Oversee customer calls, materials and inventory management

· Coordinate with field engineers for faster resolution of customer complaints and closure of them in SIEBEL.

· Interact with customers to maintain high levels of customer satisfaction.

· Lead, Plan, support and monitor service sales team to help them achieve their sales and collection targets.

. Attend and Present various performance data in meetings.

Skills and Qualifications

· Bachelor’s degree in any stream.

· 2+ years’ proven experience in backend operations.

· Good command over English writing, Gmail and other near tools.

· Excellent ability to manage responsibilities while maintaining organizational control of branch operations and customer service

· Highly trained in conflict management and business negotiation processes

· Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multi-task, organize, and prioritize work
• * ONLY CANDIDATES FROM INDORE CITY NEED TO APPLY