Online Contact Center Manager

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DAPS Software


Android Developer Intern
DAPS Software • India • via Indeed
17 hours ago
₹5K a month
Full–time and Internship
Apply directly on Indeed
Job description
Overview:
We are seeking a skilled Android Developer to join our dynamic and innovative development team. The ideal candidate will have a passion for creating high-quality, intuitive, and scalable mobile applications. As an Android Developer, you will collaborate with cross-functional teams to design, develop, and test cutting-edge mobile applications.

Responsibilities:
• Collaborate with product managers, designers, and other developers to create and implement innovative mobile applications for the Android platform.
• Develop clean, maintainable, and efficient code in Kotlin or Java.
• Work on bug fixing and improving application performance.
• Collaborate with QA to ensure the quality of the application through rigorous testing.
• Stay updated with the latest trends and best practices in Android development.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code and design reviews to maintain high code quality standards.
• Work closely with cross-functional teams to understand requirements and develop features that meet business needs.
• Ensure the performance, quality, and responsiveness of applications.
• Keep up-to-date with the latest industry trends and advancements in Android development.

Job Types: Full-time, Permanent, Internship

Benefits:
• Work from home

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus

Education:
• Bachelor's (Preferred)

Experience:
• Android Development: 1 year (Preferred)

Work Location: Remote
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PharmEasy


Online Contact Center Manager
PharmEasy • Mumbai, Maharashtra • via GrabJobs
24 hours ago
₹4+,83+–₹83,065 a month
Part-time
Apply directly on GrabJobs
Job description
Job Description:

PharmEasy, a leading online pharmacy and healthcare platform, is seeking a motivated and dedicated Online Contact Center Manager to join our team in Bangalore, Karnataka. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities:
1. Manage and oversee the daily operations of the online contact center, ensuring efficient and effective customer service delivery.
2. Develop and implement strategies to improve customer satisfaction and retention rates.
3. Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
4. Train, mentor, and coach contact center staff to ensure high-quality service delivery.
5. Collaborate with other departments to address customer issues and provide timely resolutions.
6. Stay up-to-date on industry trends and best practices to continuously improve contact center operations.
7. Prepare and present reports on contact center performance to senior management.

Requirements:
1. Bachelor's degree in Business Administration or a related field.
2. Proven experience in managing an online contact center or customer service team.
3. Strong leadership and communication skills.
4. Excellent time management and organizational abilities.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Proficiency in customer relationship management software and Microsoft Office Suite.
7. Knowledge of healthcare industry regulations and compliance standards is a plus.

Personality Traits:
Motivated, dedicated

Soft Skills:
Time management, communication

Benefits:
- Paid sick leave
- Vision insurance
- Training & professional development opportunities

Working Environment:
At PharmEasy, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement:
PharmEasy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, ****** orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Online Contact Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs