Online Contact Center Representative

IBM India is seeking a dynamic and enthusiastic individual to join our team as an Online Contact Center Representative in Mumbai, Maharashtra. This part-time entry-level position requires zero years of experience and offers a fantastic opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:
1. Handle inbound and outbound calls, emails, and online chats from customers in a professional and efficient manner.
2. Assist customers with product inquiries, technical support, order processing, and issue resolution.
3. Maintain accurate and detailed records of customer interactions in the CRM system.
4. Collaborate with other team members to provide seamless and cohesive customer support.
5. Identify and escalate issues to the appropriate team members for resolution.
6. Stay up-to-date with product knowledge and industry trends to provide valuable information to customers.
7. Meet and exceed customer satisfaction targets and KPIs.
8. Contribute to continuous improvement initiatives to enhance the customer experience.
+. Provide feedback to management on process improvements and training needs.

Requirements:
1. Resilient and passionate attitude towards customer service.
2. Excellent communication skills, both verbal and written.
3. Ability to think creatively and strategize solutions for complex issues.
4. Strong attention to detail and problem-solving skills.
5. Proficient in using CRM systems and online communication tools.
6. Ability to work effectively in a fast-paced and dynamic environment.
7. Flexibility to work a part-time schedule, including evenings and weekends.
8. High school diploma or equivalent.

Benefits:
- Company-provided equipment for remote work
- Gym membership
- Paid Time Off (PTO)

Working Environment:
At IBM India, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every individual feels valued and respected. We celebrate the unique talents and perspectives that each team member brings to the table.

Equal Opportunity Statement:
IBM India is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, gender, ****** orientation, age, religion, national origin, disability, or veteran status. All qualified applicants will receive equal consideration for employment.

If you meet the requirements and are ready to embark on an exciting career in customer service, apply now to join our team as an Online Contact Center Representative at IBM India in Mumbai, Maharashtra. The deadline to apply is July 2+, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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