Online Customer Success Representative

Khatabook


Online Customer Success Representative
Khatabook • Mumbai, Maharashtra • via GrabJobs
7 hours ago
₹32,3+5–₹46,516 a month
Part-time
Apply directly on GrabJobs
Job description
• *Job Title:** Online Customer Success Representative
• *Company:** Khatabook
• *Location:** Bangalore, Karnataka, IN
• *Job Type:** Part-time
• *Seniority:** Entry-Level
• *Years of Experience:** 1

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• *Job Description:**

As an Online Customer Success Representative at Khatabook, you will play a crucial role in ensuring that our customers are satisfied and getting the most out of their Khatabook experience. You will serve as a bridge between our customers and the Khatabook team, fostering strong relationships and providing exceptional support to ensure customer retention and growth. This position is ideal for individuals who are energetic, resilient, and possess a passion for helping others.
• *Key Responsibilities:**

1. **Customer Engagement:**
- Actively engage with customers through various online channels, including chat, email, and social media, to provide real-time support and assistance.
- Develop and maintain a positive relationship with customers to foster brand loyalty.

2. **Product Knowledge:**
- Acquire a deep understanding of Khatabook’s products and services to effectively educate customers and address their inquiries.
- Demonstrate the features and benefits of Khatabook solutions, tailoring your approach to meet customer needs.

3. **Issue Resolution:**
- Identify customer issues and concerns, providing appropriate solutions or escalating them to the relevant teams when necessary.
- Troubleshoot technical issues and assist customers in navigating software challenges.

4. **Feedback Collection:**
- Gather customer feedback on their experiences and relay this information to the product development teams to drive continuous improvement.
- Conduct surveys and follow-up calls to ensure customer satisfaction and retention.

5. **Customer Education:**
- Create and share resources, tutorials, and best practices to empower customers in using Khatabook effectively.
- Organize online webinars or training sessions to guide customers on product usage.

6. **Collaboration:**
- Work closely with sales, marketing, and product teams to keep them informed of customer trends, needs, and feedback.
- Collaborate with the Customer Success team to share successful strategies and create a unified customer experience.

7. **Performance Tracking:**
- Monitor key performance indicators (KPIs) related to customer satisfaction and success metrics.
- Contribute to reports on customer engagement and retention, identifying areas for potential growth.

8. **Innovation:**
- Continuously look for opportunities to improve processes, drive efficiency, and enhance the customer experience.
- Participate in brainstorming sessions to contribute innovative ideas that can enhance customer success initiatives.

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• *Requirements:**

- **Education:** Bachelor’s degree or equivalent experience preferred.
- **Experience:** Minimum of 1 year of experience in customer support, sales, or related fields.
- **Personality Traits:**
- Energetic: Demonstrate high levels of enthusiasm and a positive attitude.
- Resilient: Ability to handle challenging situations and customer escalations with grace and professionalism.

- **Soft Skills:**
- Strong negotiation skills to effectively manage customer expectations and foster positive relationships.
- Innovative mindset to identify and implement new ideas and methods that enhance customer engagement and satisfaction.

- **Technical Proficiency:**
- Familiarity with customer relationship management (CRM) software and online communication tools.
- Basic understanding of accounting or bookkeeping concepts would be an advantage.

- **Language Skills:**
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Benefits Include:*
- Profit sharing opportunities
- Parental leave support
- Free accommodation for eligible employees
• *Working Environment:**
At Khatabook, we cultivate leaders who foster inclusivity and mentorship. We are committed to creating a work environment that encourages collaboration, professional growth, and respect for diverse backgrounds.
• *Application Deadline:** Please submit your application by 2024-0+-20.

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• *Equal Opportunity Statement:**
Khatabook is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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