Online Customer Support Associate

Job description
### Job Title: Online Customer Support Associate
• *Company:** Dunzo
• *Location:** Kolkata, West Bengal, IN
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 1

#### About Dunzo:
Dunzo is a fast-growing technology platform dedicated to making life easier for its customers. We focus on providing top-notch delivery and customer service, ensuring that our users have a seamless experience with our products. Join us if you’re looking to be part of a vibrant team that thrives on innovation and collaboration!

#### Job Summary:
As an Online Customer Support Associate at Dunzo, you will play a key role in our mission to deliver exceptional customer service. Reporting to the Customer Support Manager, you will be responsible for directly engaging with customers through various online channels, addressing their inquiries, and providing effective solutions in a timely manner. Your work will help shape the overall customer experience and reinforce our reputation for top-quality service.

#### Responsibilities:
- Respond promptly to customer inquiries via email, chat, and social media platforms, ensuring a high level of customer satisfaction.
- Troubleshoot customer concerns related to service delivery, payment issues, and account management, guiding them toward efficient solutions.
- Maintain open communication with customers, keeping them informed throughout the support process.
- Document and track customer interactions through our customer relationship management (CRM) system, ensuring records are always updated and accurate.
- Collaborate closely with team members and other departments to resolve complex issues and improve service delivery.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Gather customer feedback and insights, sharing them with management to contribute to product improvements and service enhancements.
- Adhere to company policies and procedures, maintaining a high standard of professionalism in every interaction.
- Engage in continuous learning and development, staying informed about industry trends and best practices in customer service.

#### Requirements:
- **Education:** Completed Bachelor’s degree or equivalent experience in a related field.
- **Experience:** Minimum of 1 year of experience in a customer support role or similar position.
- **Personality Traits:**
- Driven: Must possess a strong motivation to provide excellent customer service and achieve individual and team goals.
- Hardworking: Should demonstrate a commitment to consistently put in the effort to meet customer and organizational needs.
- **Soft Skills:**
- Exceptional communication skills, both verbal and written, enabling effective interactions with customers from diverse backgrounds.
- Strong attention to detail to ensure accurate handling of customer inquiries and documentation.
- **Technical Skills:**
- Proficiency in using CRM software and online communication tools.
- Familiarity with e-commerce platforms and mobile applications is a plus.
- **Availability:** Flexibility to work various shifts as required, including evenings and weekends.

#### Benefits:
- Comprehensive medical coverage for eligible employees.
- Free accommodation provided for employees needing relocation assistance.
- Opportunity for remote work flexibility, allowing for a better work-life balance.

#### Working Environment:
At Dunzo, you’ll be part of a collaborative team that spans continents. We foster a global village mentality, where sharing ideas and cultural insights enhances our team's effectiveness and customer service approach. Together, we work towards a common goal of unparalleled customer satisfaction.

#### Deadline to Apply:
Please submit your application by **October 25, 2024**.

### Equal Opportunity Statement:
Dunzo is an equal opportunity employer and values diversity. We encourage applications from all qualified individuals regardless of race, gender, age, religion, ****** orientation, disability, or any other status protected by law. We are committed to creating an inclusive environment for all employees.

Join Dunzo and be a part of a team that values hard work, drive, and exceptional customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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