Onsite AV Service Technician-Miami FL

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20+ year history and award-winning track record, we are a trusted technology solutions partner.

M3s Core Values

Teamwork
Excellence
Alignment
Making a difference

M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Position Overview

We are looking for an Onsite Service Technician to provide exceptional service to our customers. You will be required to perform end user support, service calls, and preventative maintenance at the local customer location.

The ideal Onsite Service Technician will be customer-focused and detail oriented. You should be courteous, knowledgeable, and create an excellent customer experience. Ultimately, a first-class Onsite Service Technician should be an excellent communicator and technically proficient.

Primary Essential Job Duties

Answer and resolve service calls to the satisfaction of the customer
Keeping all company equipment in good shape.
Test and troubleshoot installed systems for defects.
Train customers on currently installed projects.
Maintain equipment in organized manner
Perform system software and firmware updates as needed
Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
Maintain information including but not limited to documentation, invoices, service summaries, job hours
Monitor and maintain records of trouble tickets that are reported by customer.
Provide daily client staff support
Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
Interact with customers and IT/AV personnel in customer-oriented, professional manner.
Communicate effectively with salesmen and operations to maximize efficiency and profit.
Maintain organization with connectors, cable and hardware in spaces designated by the client.
Regular and predictable attendance as scheduled
Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Required Skills And Abilities

Excellent communication skills, both verbal and written
Basic understanding of data network devices/networking
High level of computer skills
Ability to work without direction
Talent to take initiative
Travel not to expected to exceed 5%
Critical thinking with the forethought of the job
Regular and predictable attendance
Work cooperatively with others.

Education And Experience

Valid drivers license with appropriate driving record

Physical Requirements

Ability to sit for long periods of time
Ability to work on a computer for long periods of time
Ability to use hand and power tools in a safe and efficient manner
Ability to bend, squat and kneel
Ability to lift up to 50 lbs
Ability to climb ladders
Ability to pass drug screen and background check