Onsite Service Technician - San Francisco, CA

City

State/Province

California

Country

United States

Department

TECHNICALSERVICEENGINEERING

Date

Tuesday, March 11, 2025

Working time

Full-time

Ref#

20035328

Job Level

Job Type

Experienced

Job Field

TECHNICALSERVICEENGINEERING

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

38,160

Annual Base Salary Maximum

76,320

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits. To view those details, please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.

Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.



Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things, and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Were an industry leader thats rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Primary Responsibilities:

Offer outstanding service to our clients. Manage call resolution issues in accordance with customers Service Level Agreement (SLA) to manage customer relations and optimize customer satisfaction.
Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engage the support of other Xerox personnel as required.
Deliver customer training on assigned products to improve end-user knowledge of equipment functionality.