Operation Executive

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Pay

₹17,000 - ₹20,000 प्रति महीना
Job type

Permanent
Shift and schedule

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दिन की शिफ़्ट
 
लोकेशन
Delhi
 
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वर्क फ़्रॉम होम
हेल्थ इंश्योरेंस
 
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JOB DESCRIPTION

JOB TITLE: Operation Executive

LOCATION: Kirti Nagar, New Delhi

SHIFT: Work from home – Monday to Sunday - 6PM to 2AM with (Tuesday week-Off)

SALARY: INR 17,000 - 20,000/MONTH

Responsibilities:

1. Provide Chat & Call Support to Users:

· Offer real-time assistance to users experiencing problems or issues with the app through chat and call support channels.

· Address user inquiries, troubleshoot technical issues, and provide guidance on using app features effectively.

2. Reply to Raised Tickets:

· Monitor and respond to tickets raised by users through the app's support system or other channels.

· Investigate the nature of each ticket, gather necessary information, and provide timely and accurate responses or resolutions.

· Keep track of ticket status and follow up with users to ensure their issues are fully resolved.

3. Take Quick Action on Policy Violations:

· Monitor user activity on the app to identify any violations of app policies or terms of service.

· Take swift and appropriate action to address policy violations, which may include issuing warnings, suspending accounts, or banning users if necessary.

· Maintain records of policy violations and actions taken for reference and reporting purposes.

4. Resolve Issues Between Users & Consultants:

· Act as a mediator to resolve disputes or conflicts that arise between users and consultants during consultations or interactions on the app.

· Listen to both parties' perspectives, gather relevant information, and facilitate a fair and satisfactory resolution.

· Provide guidance to both users and consultants on how to improve communication and address concerns effectively.

5. Managing User Data:

· Ensure the security and confidentiality of user data in compliance with relevant privacy regulations.

· Maintain accurate records of user interactions, feedback, and support tickets for tracking and analysis purposes.

· Handle user data responsibly and ethically, adhering to established data management protocols and procedures.

6. Initiate Appropriate Refunds:

· Evaluate refund requests submitted by users and determine eligibility based on app policies and terms.

· Process refund transactions ensuring users receive appropriate compensation for any valid claims.

· Keep detailed records of refund requests, approvals, and transactions for auditing and reporting purposes.

7. Miscellaneous task

Requirements:

· Decision making & problem-solving skills.

· Strong organizational and communication skills.

· Proficiency in MS Office.

· Ability to multitask and prioritize the work.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Work from home
Schedule:

Day shift
Evening shift
Morning shift
Application Question(s):

What is your current CTC?
What is your expected CTC?
Work Location: In person

 
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