Operation Head | Private Bank
- Category: Bank Jobs
- Location: Bangalore, Karnataka
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 27K
- Published on: 2025/09/21
Head of Operations responsibilities includes designing policies, overseeing customer service, and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
Responsibilities
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
• Driving key Metrics by :
• Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through
• Load balancing among desks
• Regular monitoring of pending tokens through Admin login
• Analysis to understand employee level productivity & Daily roistering
• Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
• Compliance Risk
• Ensure operations, risk control and process adherence at branches
• Branch Audit scores
• SOAX Audit scores
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visits
• Branch Profitability
• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required
• Ensure timely recovery of interest and service charges
• Capability Building & Manpower Management
• Identify training needs
• Inculcate self learning culture among employees
Qualifications
Job Type : Full Time
Role : Experienced
Min Salary : 4 Lakh
Max Salary : 8 Lakh
Experience : 2 to 4 Yrs
Locality : Bangalore, Karnataka, India
Eligibility : Graduation
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