Operation Manager

Job Title: Hotel Operations Manager

Reports to: Corporate General Manager

Job Summary

The hotel operations manager is responsible for overseeing the hotel's day-to-day operations and ensuring efficient and smooth delivery of services to guests. This includes managing front-of-house and back-of-house departments, maintaining high standards of quality and customer satisfaction, and driving revenue growth.

Key Responsibilities
• Departmental Management: Supervise and coordinate activities of various departments, including Front Desk, Housekeeping, Food and Beverage, and Maintenance.
• Guest Experience: Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and personalised service.
• Quality Control: Maintain high-quality standards in all areas, including cleanliness, maintenance, and customer service.
• Revenue Management: Analyse occupancy, rates, and revenue trends to optimise room sales and maximise revenue.
• Budgeting and Cost Control: Manage departmental budgets, monitor expenses, and implement cost-saving initiatives.
• Staff Management: Recruit, train, develop, and discipline staff to ensure a high-performing team.
• Compliance and Risk Management: Ensure hotel policies, industry regulations, and safety protocols are adhered to.
• Communication and Collaboration: Foster effective communication among departments, staff, and external partners.
• Problem-Solving and Crisis Management: Address and resolve operational issues, guest complaints, and emergencies.
• Continuous Improvement: Identify areas for improvement and implement changes to enhance hotel operations and services.

Requirements
• Bachelor's degree in Hospitality Management or related field
• 3+ years of hotel operations experience, preferably in a management role
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Knowledge of hotel management software and systems
• Familiarity with industry regulations and standards

Skills: operations,communication,revenue,management,continuous improvement