Operational Excellence Business Advisor

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As an Operational Excellence Business Advisor in our Claims Optimization team, you understand that having lean processes that support second to none customer service is the key to success. Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.


What you’ll do here:

Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions

Optimize claims business models and processes to improve operational efficiency and customer service delivery

Collaborate with various stakeholders to map current state and define future state using a process improvement framework

Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience

Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes

Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions

Perform basic to in-depth statistical analyses and compile results

Conduct or support cost benefit analysis activities

Propose creative business solutions with respect to the project and make viable recommendations

Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)

Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.

Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework


What you bring to the table:

3+ years of previous experience as an advisor, analyst or similar role

Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education

Applied project management and change management experience preferred

STEM education (Science, Technology, Engineering, Mathematics) preferred

Intermediate to advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)

Intermediate to advanced process mapping skills; value stream mapping experience an asset

Analytical skills and high attention to detail

Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders

Strong presentation skills to various levels of stakeholders

Demonstrates a continuous improvement mindset

Curious in nature and likes to dive deep into complex problems and concepts

Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders

Problem solving and persuasion skills to overcome resistance to change

A team player who thrives in a collaborative environment and can provide and receive constructive feedback.

No Canadian work experience required but must have authorization to work in Canada.

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

#LI-Hybrid

What we offer


Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.


We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.


As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.


We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.


Learn more about our recruitment process and your candidate journey here.


If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.