Operations
- Category: Bank Jobs
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 34K
- Published on: 2025/09/20
Core Responsibilities
Operations Management
Provides effective customer service by ensuring that all Trade and SCM transactions are processed as per agreed SLAs and approved procedures and guidelines
Escalates any issues, complaints to the BUH in a timely manner. Also, ensures all escalated complains are closed within 24 hours.
Ensures that all process notes, flowcharts, checklist etc that is referred to by the unit are updated till date.
Performance Dashboards
Ratifies, publishes various MIS, business newsletters, management reports, presentations as per business requirements
Measures and Reviews Individual and Team productivity on a regular basis
Audit & Compliance
Attends to any audit findings and provide timely resolution to the same
Process Improvement & Automation
Engages in projects in the areas such as automation, process improvements, cycle time reduction, service delivery, transaction processing, cost reduction
Plays an active role in new processes and systems roll out
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