Operations

About Paytm: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partner.

About the Team: This team involves in making a difference. A lot of contingency and new challenges are encouraged within the team to do stuff that is meaningful for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Human Resources.

About the Role: This role includes managing all the generalist activities for HR Operations, Oversees and maintains the optimal function of the HRIS. Responsibilities may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules. Making sure all the grievances are addressed within a timeframe with resolutions.

Expectations/ Requirements:

1. Oversees and maintains the optimal function of the HRIS.

2. Responsibilities may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.

3. Provides technical support, troubleshooting, and guidance to HRIS users.

4. Maintain reports & spreadsheets for historical data, manage email queues Work closely with Operations for daily, weekly & monthly reports.

5. Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively if any.

6. Provide insights on existing data to internal/external stakeholders

7. Identify the market/process/queue by team/agent wise volume variations and alert the respective stakeholders proactively.

8. Process orientation, including strong organizational and prioritization skills.

+. Responsible for HR Analytics and various functional dashboards/presentations as required by management.

10. Handling escalation for employee’s grievances across all entities pertaining to Exit and HRIS for on roll.

11. Making sure all the grievances are addressed within a timeframe with resolutions.

Superpowers/ Skills that will help you succeed in this role:

Minimum 7 - 10 years years of work experience in HR Operation and HRIS Management.

Experience of executing core HR & engagement processes while leading/ working with a team.

People & Relationship Management

Stakeholder Management

Good analytical and numerical ability

Execution focus & process adherence

Expertise on MS Excel and MS Powerpoint.

Education - Must be an MBA

Compensation:

If you are the right fit, we believe in creating wealth for you .With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story