Operations

JOB RESPONSIBILITY:

Job Specification-
• Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client.
• Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company.
• Responsible for opportunity identification.
• Devise solutions and strategies for improving performance & critical metrics like Conversion/CSAT
• Manage attrition by creating a people friendly environment
• Setting Targets for Performance for all levels of (Assistant Managers, Team Leaders, Quality & Agents level).
• Designing and presenting all Performance Reviews to the client and the company Leadership Team.
• Responsible for profitability of the current program.
• Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all sites.
• Appraisals of reporting Assistant Managers/Team leaders and subject matter experts on a timely basis.
• Fostering a business-oriented relationship through regular interactions and ongoing communication.
• Providing frequent status reports on team performance including plans for improvement.
• Ensuring people development and profit enhancement.
• Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities.
• Track and analyze performance to identify gaps and implement corrective action when required.

Required Candidate profile
• Proven ability to build, manage and foster a team-oriented environment.
• Have an ability to understand Staffing adherence and Schedule Adherence
• Proven ability to work creatively and analytically in a problem-solving environment.
• Desire to work in service/Sales environment.
• Excellent communication (written and verbal) and interpersonal skills.
• Excellent leadership and management skills.
• Client engagement and interface exposure a must.
• Exposure to P&L management an added advantage.
• Basic knowledge on GDS

Shift timings and Week off 24*7 , 2 Week off for Manager
• Min. 3-4 Yrs. of experience in managerial role and over all 12+ Years
• Graduate

Interested candidates can share their cv at
• **@*.com