Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Circle CS – Credit Operations

Function / Department

Customer Service

Level/Designation

M2 / AGM

Location

Rajasthan

Job Purpose

The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and directing the circle credit teams. To ensure best in class on boarding process for better customer experience and to ensure assignment of appropriate risk category so as to assign appropriate credit limit and to manage risk, the position needs to review of MIS and observation of patterns and trends and being customer centric in all processes. It is also responsible for review of credit monitoring activities of centralized operations. The position is also responsible to lead and manage payment facilitation and billing operations for post-paid business. It needs to contribute to enhance pre due date collection, GOGREEN penetration, Direct Debit penetration. The position needs to continuously work on process improvement and thereby increase NPS

Key Result Areas/Accountabilities
• To manage indirect tax compliance advisory and, which includes:
• Keeping track of compliances being done by Telecom circles, SSC tax team and other non telco entities
• Liaising with the consultants, SSC and process teams regarding the various IT/ GSTN/ data challenges encountered in GST return filing and to expedite the process in order to meet the return deadlines
• Review of the reply to notices/letters and other submissions to be made by circles and group entities with the tax authorities
• Liaising with SSC tax on all indirect tax processes and requirements
• To provide assistance in decision making, which includes:
• Liaising with Circle and SSC for generating information for any indirect tax related decision making
• Assisting National Head of Indirect tax in providing technical advice to Circles and Shared Service Centre
• Reviewing tax publications for decisions and rulings, changes in legislation and assesses its application and implications to group entities

C. To provide assistance in supporting the business, which includes
• Liaising with the business teams
• Providing assistance in tax planning measures to rationalise tax outflow
• Providing assistance in arriving at pan-India consistent approach in respect of all Indirect tax matters
• Providing support in customs matters in terms of advising business on classification, valuation, tax structure on imports

D. To assist in managing relationships to ensure that the relevant contacts have awareness of indirect taxes and the potential impact on the business, which includes undertaking visits, arranged and prioritized according to indirect tax throughput, risk and technical complexity of issues arising

E. Sharing Best Practice, specifically where there are issues that arise within one Circle that may arise within another, and sharing potential solutions

F. Assisting with development and implementation of group-wide tax strategy

Core Competencies, Knowledge, Experience
• Extensive knowledge and experience in Indirect taxes such as GST, Service Tax, VAT, Entry tax, Local Body taxes in any Big 4, law firm or large company
• Thinks laterally and creatively, anticipates developments, proposes innovation
• Potential to arrive at sound judgement to solve problems
• Good inter-personal and communication skills
• A self-starter, able to use own initiative, spot opportunities, and drive tax efficient business decisions

Must Have Technical / Professional Qualifications

Graduate

Years Of Experience

Min 7-12 years post qualification

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership