Operations |amp| Customer Care Executive

OPERATIONS & CUSTOMER CARE EXECUTIVE

Uptot is one of India’s first Preloved (second hand) E-commerce marketplace in the baby + toddler ecosystem,

with the vision of creating circular economies in one of the largest growing e-commerce

sectors in the world.

With a resolute mission of creating a community that cares about high-quality products and

saving the environment, we strive to bring pre-loved high-quality baby items at

affordable prices to our parents.

Through transparency, integrity, and sustainability-centric values, we are committed to solving

colossal issues of expensive child upbringing and of India’s waste industry, while bringing

long-term value to our investors, community, and environment.

Uptot Website- https://uptot.in/

Uptot Instagram handle - https://www.instagram.com/uptot.official/

Raiaskaran Group is the parent company for UPTOT.

LOCATION: MUMBAI

JOINING DATE: IMMEDIATE

Position - Operations & Customer Care Executive

Years of Experience - 2-4 years

Professional Qualification - BS/BE/BBA/BComm/ BMS – Experience in CRM, Operations, Logistics

Specific Attributes & Non-Negotiables

- Knowledge of deliveries and backend operations/ logistics

- Ecommerce website background knowledge

- Can handle & learn to manage a basic shopify website

- Good communication skills (talking, email)

- Knowledge of operations processes

- Must have the ability to create and manage relationships across socioeconomic strata

- Futuristic, Conversationalist and Collaborator (Both within and outside the team)

- Must have experience with telecommunications, coordination, and handling logistics

- Build and maintain relations with customers & handle customer grievances

- Can handle basic social media communications & email marketing

- Creating reports in excel and maintaining data

- Has a basic understanding of baby & kids products

Key Performance Areas

- Structured planning & execution based on business direction.

- Clear and effective communication.

- Ecosystem coordination (supply chain, customers, internal relations).

- Publishing CRM reports

- Address: Santacruz Office, Pincode-400054

- Work Week - Mon-Sat

- Work Hours - 10 AM – 7 PM

- Requirement – Operations & Customer Care Executive

- Location - Mumbai

- Experience – 2 to 4 years

- Background - E-commerce platform background preferred / logistics background

People and behaviour as Brand Trait

- Integrity

- Trust

- Excellence

-Hard-working

- Team Work

- Willing to learn & be proactive

Salary bracket:

CTC: UPTO ₹2.5 – ₹4.5 Lakh per annum