Operations Analyst| AFX | BPO| Business Ops | RI KR

Bachelor’s Degree with 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance)
Experience working a queue of requests and meeting SLAs and experience navigating a knowledge base and following Standard Operating Procedures (SOP)
Proficient in Excel (e.g. Pivot Tables, VLookups)
Amazon Web Services (AWS) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 1+0 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

This job is not eligible for immigration sponsorship.

Key job responsibilities
Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
Occasionally act as escalation point for Reservation Product requests and issues
Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
Vocally self-critical to allow for self-correction of errors
Communicate effectively across all related channels to ensure transparency of process
Occasionally retrieve and evaluate data using Excel and other data management/BI systems