Operations Coordinator |12 month contract|

Job Title: Operations Coordinator

Location: Office based in Mumbai, Times Square Building, Andheri East

Reporting to: Team Leader-Operations

Employment: Fixed term contract (12 months)

Salary-Negotiable

(Please note, that applications will be reviewed, and interviews will be conducted throughout this advert's duration.)

British Safety Council is one of the world’s leading occupational health, safety, and wellbeing organisations. We believe that no one should be injured or made ill through their work.

For over sixty-five years we’ve been a trusted guide to excellent health, safety and environmental management. Since its foundation in 1+57, British Safety Council has campaigned tirelessly to protect workers from accidents, hazards and unsafe conditions. Its members in more than 60 countries are committed to protecting and improving the wellbeing of workers providing them a healthy and safe work environment.

We are looking to recruit an experienced Operations Coordinator to join our team in Mumbai for 12 month contractual role. The primary focus of this position is to efficiently manage events in the CRM system, ensuring compliance with service level agreements (SLAs) and maximizing the utilization of full-time delivery staff members. Also, collaborate closely with delivery staff to maintain accurate diary entries, facilitating seamless communication and coordination.

The ideal candidate will have:
• Minimum 2 years of experience in an administrative or Customer Service role.
• Understanding complex requests and responding within required deadlines.
• Excellent organizational and coordination skills, ability to prioritize, multi-task and meet deadlines.
• Excellent listening, verbal, and written communication skills in English Language.
• Salesforce experience and skills in using CRM effectively.
• Proven record of accomplishment of being customer focused with a can-do attitude.
• Experience of working under pressure and to strict deadlines.

Benefits