Operations Coordinator |BPO|

C
Confidential


Telecalling in Recruiting process
Confidential • Ahmedabad, Gujarat • via OLX
22 days ago
Part-time
No Degree Mentioned
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Job description
Walk in, Hiring For Bpo Voice Process

Home Base also available

URGENT REQUIREMENT

FOR M.C.A APPROVED COMPANY

CANDIDATES WHO HAVE COMPLETED

CAN APPLY FOR THIS OPPORTUNITY

Experience: 0 to 1 year

Eligibility: Age 18 to 35

Skills: Good Communication and Listening Skills.

Salary: 18k to 32k

Benefits:

Excellent work culture

Hurry up !

Vacancies are available
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Paradise Placement Consultancy


Operations Coordinator (BPO)
Paradise Placement Consultancy • Ahmedabad, Gujarat • via Expertini | India Jobs Expertini
5 days ago
Full–time
No Degree Mentioned
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Job description
Job Description:

MAIN DUTIES/RESPONSIBILITIES:
• Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts.
• Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services.
• Assist to resolve and assist with any operations inquiries or problem-solving in a timely manner.
• Be an excellent communicator between relevant parties i.e network provider, meter provider, customer, and internal team in order to deliver results in customer-focused outcomes.
• Ensure all maintenance and continuous improvement of KPIs relating to all areas of onboarding, transfer, meter & tariff services, and other areas in operation.
• Assist to achieve required operational outcomes for the business in a sustainable manner including customer acquisition & onboarding, customer service, meter services, and operations.
• Identify and manage key risks to business performance and make appropriate recommendations.
• Assist to develop a high-performing skilled team that has at its core the value of respect and teamwork.
• All arounder in operations and support the team.

SKILLS & EXPERIENCE

Qualifications:
• Appropriate tertiary qualifications in a relevant discipline: IT, Engineering, and Finance
• Understanding and experience of the Australian electricity market
• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:
• New graduates of IT, Engineering, or Finance study background
• Experience in similar administrative, support, and operations work would be regarded but not must
• Great organizational and time management skills
• Strong Financial and Commercial acumen
• Combine strategic thinking with superior attention to detail
• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution
• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels
• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders
• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder

Key Skills :
• Customer Support
• Operational Inquiries
• Business Performance
• Key Risks