Operations Executive

Location
East of Kailash, Delhi, Delhi
 
Benefits
Pulled from the full job description
 
Full job description
Company Overview:

Excellanto Ventures is at the forefront of leading the way, powering next-generation enterprises with comprehensive Digital and IT Engineering end-to-end solutions. As a global provider of IT outsourcing services, our commitment to excellence, fortified by years of experience and domain knowledge proficiency, allows us to partner closely with our clients, catalyzing transformational value that grants a sustainable competitive edge.

Excellanto has a sister company named Wizhob. Wizhob is an innovative online hobby platform dedicated to enriching lives by connecting individuals with a diverse array of hobby sessions. Our mission is to inspire creativity, foster learning, and promote well-being through engaging activities. We cater to a broad audience, including elder care homes and corporate clients, offering specialized sessions that enhance their quality of life and team dynamics. As we expand our reach and impact, we are looking for passionate and driven professionals to join our dynamic team

Position Overview:

We are seeking a highly organized and proactive Operations Executive to join our dynamic team. The ideal candidate will be responsible for coordinating with tutors and users, corporates etc.. This role is critical to ensuring the smooth and efficient functioning of our platform and enhancing the experience for our users.

Key Responsibilities:

Acquire new clients by supporting lead utilisation and learning sales techniques.
Tutor Coordination: Liaise with tutors to schedule classes, manage availability, and address any issues or concerns. Ensure tutors have the necessary resources and support to deliver effective lessons. Assist in onboarding new tutors and conducting orientation sessions.
User Coordination: Communicate with users to understand their needs, schedule classes, and handle inquiries or complaints. Provide exceptional customer service to enhance user satisfaction and retention. Monitor user feedback and implement improvements to enhance the user experience.
Operational Management: Oversee the daily operations of the platform to ensure seamless functioning. Develop and implement operational policies and procedures. Coordinate with different departments to streamline operations and improve efficiency.
Reporting and Documentation: Maintain accurate and up-to-date records of operational activities. Prepare and present regular reports on key performance indicators (KPIs), operational metrics, and project statuses. Identify areas for improvement and provide recommendations based on data analysis.
Problem Solving: Address and resolve operational issues promptly and effectively. Implement solutions to prevent recurring problems and enhance operational efficiency.
Qualifications:

Bachelor’s degree in business administration, Operations Management, or a related field.
Proven experience in operations, preferably in the edtech or education sector.
Excellent organizational and multitasking skills.
Strong communication and interpersonal skills.
Proficiency in MS Office (Excel, Word, PowerPoint) and experience with CRM systems.
Ability to work independently and as part of a team.
Detail-oriented with strong analytical and problem-solving abilities.
What We Offer:

A collaborative and innovative work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
The chance to make a meaningful impact on the education sector.
Interested candidates are invited to submit their resume and a cover letter.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule
Schedule:

Day shift
Monday to Friday
Weekend availability
Supplemental Pay:

Performance bonus
Work Location: In person