Operations Executive
- Category: Operations Executive Jobs
- Location: Mi, Punjab
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 31K
- Published on: 2025/09/20
Role/Responsibilities:
Managing Customer Service Field Team / Support techniciansAttending customer calls and complaints professionallyCoordinating with the client, production team, sales & marketing team, billing team, store & despatch, team, and managementProactively monitoring of VTS devices through dashboard/MIS/Web AppPlanning new installation and maintenance of faulty devicesEnsuring implementation of installation & maintenance plansDriving a team of onsite and offsite customer support field techniciansConducting customer trainings on VTS front-end operations/reports generations.GPS Data AnalysisUpdating Information SystemsReporting Progress / Status to customer and other concerned@EONOther relevant activities related to VTS Operations
Essential Skills:
Customer handlingTeam / Field Staff ManagementPlanning & Scheduling of teamworkGood verbal & written communication skillsActive problem-solving skillsAbility to handle pressureExpert in Word, Excel, and Google Map Desired SkillsKnowledge of Telecom/Vehicle ElectronicsClient call & complaint handling
Job Types: Full-time, Regular / Permanent
Salary: ₹225,000.00 - ₹325,000.00 per year
Benefits:
Flexible schedulePaid sick timeProvident Fund
Schedule:
Fixed shift
Supplemental pay types:
Overtime payPerformance bonusQuarterly bonus
Ability to commute/relocate:
Industrial Area, Mohali - 160071, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer support: 2 years (Preferred)
Language:
English (Preferred)
Work Location: One location
Speak with the employer
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