Operations Executive & EA

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Marketing

Administrative experience

Microsoft Office

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Languages

English
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
London
 
Full job description
Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank is looking to hire an Operations Executive with Executive Assistant duties to join our International Residential team based at our Baker Street HQ.

Why Knight Frank?

Role:

Join our dynamic International Residential team to provide full 1:1 executive management and support for the Head of Department and Stakeholder, as well as providing solutions, ideas and making decisions on behalf of Department Head as and when required. Supporting the wider team to ensure the effective running of the operations. You will be responsible for providing an effective and efficient support service; managing the daily operations, processes and working closely with the wider operations team.

Responsibilities:

Provide comprehensive 1:1 executive support to the Head of International Residential, including full email and diary management, international travel, and expenses.
Oversee daily departmental operations, acting as a key liaison across the wider network to ensure smooth workflow.
Prepare high-level documents, reports, pitch materials, and presentations for Executive Boards, clients, and strategy days.
Coordinate and support strategic initiatives, including contributing to operational planning, annual accreditation, and the department’s 3-year growth plan.
Manage the Head of Department’s social media presence and contribute to marketing and PR activity in line with brand guidelines.
Drive operational change and transformation initiatives to enhance efficiency and service quality.
Maintain CRM and internal systems (HUB, Associate Portal), ensuring content accuracy, reporting, and process optimisation.
Collaborate with Associate offices, assisting with international events and maintaining strong relationships across the global network.
Handle financial processes including raising invoices, processing expenses, supplier payments, and sales tracking.
Oversee office management tasks such as ordering supplies, organising archives, updating contact databases, and monitoring team compliance training.
Manage recruitment, onboarding, and training for business support roles, including induction and buddy schemes.
Support early careers initiatives and coordinate the onboarding of graduates, interns, and temporary hires as needed.
Organise and facilitate appraisals, 1:1s, and team meetings, ensuring consistent feedback and development opportunities.
Act as a trusted advisor and representative for the Head of Department, occasionally making decisions on their behalf.
Provide business support for the Venteu (International Auctions) team, managing finance trackers, marketing materials, and board submissions.
Key Experience Required:

3+ year experience in a similar operations or administrative/PA/EA role.
Proficient with Microsoft Office packages.
Property experience is advantageous, but not mandatory.
Financial experience.
Excellent standard of English grammar and spelling, with additional language advantageous but not mandatory.
Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.