Operations Executive – French Speaker

06 February, 2025
• DMC
• London, UK
• Full time
• Hybrid

What you will do on your journey with WebBeds.

As an Operations Executive, you will play a vital role in delivering exceptional customer experiences and ensuring the seamless operation of group tours within our Destination Management Company (DMC). Your attention to detail, organizational skills, and passion for customer service will directly contribute to the success of our tours and the satisfaction of our clients. Based in London, Edinburgh, or Palma, you’ll work within a collaborative and supportive team, where your contributions will help shape the future of our growing business.

In this role you will:

As an Operations Executive, you will be the primary point of contact for clients, ensuring their tours are executed flawlessly from start to finish. You will collaborate with the Product Team to confirm bookings, create detailed itineraries, and manage all financial and operational aspects of each tour. Your role will also involve building strong client relationships, participating in FAM trips, and supporting your colleagues to achieve shared success.

Key Responsibilities.
• To ensure the smooth operation of all groups, working closely with Product Team who is responsible to book all services and hotels for your groups to provide them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services, timed itineraries, any additional info they should be aware of during the buying process.
• To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary.
• To create and issue final timed itinerary, vouchers, invoicing clients by given deadline.
• To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client's perspective.
• To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
• To visit clients abroad and within the UK as and when required.
• To organize and accompany clients, potential clients on FAM Trips, inspection trips.
• To be a team player and support your colleagues.
• To participate in the emergency cover rota, operating outside office hours.

The skills we would love to see in your suitcase.
• Fluency in English & French.
• Desire to deliver exceptional customer service.
• Results driven.
• Commercial awareness and understanding.
• Highly accurate with an excellent attention to detail.
• Well-developed written and verbal communication skills.
• Ability to make decisions and to work on own initiative.
• Team player.
• Excellent organizational skills.
• Tourism industry experience.
• A solid working knowledge of Microsoft Word, Excel.
• Outlook, PowerPoint and the Internet.
• Tourism related degree.