Operations Executive |Ticketing|
- Category: Operations Executive Jobs
- Location: Panaji, Goa
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 25K
- Published on: 2025/09/21
itle: Operations Executive (Ticketing)
• Business Unit: Business Support Service (BSS)
• Job Type: Work from office
• Location: Panjim, Goa
Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years real-world experience. Our team consists of have 700 travel professionals who work 24X7 with 100 customers globally to support and scale travel businesses.
Duties & Responsibilities
• Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.
• Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
• Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
• Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.
• Queue Management and Deposit Queue Management
• Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
• Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
• Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.
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