Operations Head
- Category: Operations Executive Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 35K
- Published on: 2025/09/21
Client Description:
Our client is an Indian MNC Company Manufacturing Window Blinds. Being one of
the leading companies in PAN India, the company has also spread it wings internationally
from last 4 years and set the benchmark in the very short span of time under the Brand
Name “Callistus”. Callistus has its manufacturing unit in UAE & also having office in UK.
Globally, the business has more than 500 channel partners that offer a variety of window
covering products.
Responsibilities:
Developing and implementing operational strategies
Manage and co-ordinate with the processes of production, the supply chain, logistics,
customer service and quality control to ensure it can meet quality standards and customer
need.
Specifying and building tools to improve the speed and quality of support team.
Onboarding and training new support team members
Lead the team and Ensure the highest level of customer service is maintained at all times
Oversee the timely dispatch of products to customers.
Analyze existing processes and implement improvements to increase efficiency and
productivity.
Identify and resolve operational problems and issues as they arise.
Ensure timely installation and service to customers.
Collaborate with cross-functional teams to streamline operations and achieve company goals.
Monitor key performance indicators (KPIs) to track operational performance and make data-
driven decisions.
Develop and implement standard operating procedures (SOPs) to optimize operational
workflows.
Preparing performance reports by collecting and analyzing data from the customer service
functions.
Working closely with senior management to help customer service deliver on their
components of overall company goals and objectives.
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