Operations Intern

Location
Begumpet, Hyderabad, Telangana
 
Benefits
Pulled from the full job description
 
Full job description
Job Title: Client Relationship Associate

Company: NNIIT

Location: Hyderabad

About NNIIT:

NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success.

Key Responsibilities:

Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience
Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions
Assist students and parents in effectively using NNIIT’s products and services
Track customer progress, usage patterns, and address concerns proactively
Ensure high customer retention rates by delivering exceptional support and guidance
Gather customer feedback and collaborate with internal teams to enhance the product experience
Identify opportunities for upselling and cross-selling additional services
Manage and resolve customer issues efficiently to maintain high satisfaction levels
Maintain accurate records of customer interactions and progress
Conduct training sessions, webinars, and engagement activities to drive product adoption
Requirements:

Bachelor’s degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
Strong communication and interpersonal skills
Ability to build and maintain long-term relationships with customers
Problem-solving mindset with a customer-first approach
Prior experience in customer success, account management, or client servicing is a plus but not mandatory
Perks & Benefits:

Health Insurance coverage for employees
Competitive performance-based incentives
Career growth opportunities within the company
Hands-on training and mentorship
A dynamic and fast-paced work environment
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Fixed shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you Immediate joiner?
Education:

Bachelor's (Required)
Language:

Telugu (Required)
Work Location: In person