Operations Intern (Training & Development)

Role: Operations Intern(training & Development)

Industry Type: Consumer Electronics & Appliances.

Department: Customer Success, Service & Operations.

Schedule: Day shift

Language: English (Required)

Location: Ghatkopar, Mumbai, Maharashtra (Required)

Employment Type: Internship

Duration: 3 months (Full-time Opportunity)

Stipend: Rs . 10,000 / month

About Company:

Frootle India Private Limited is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power, and Entertainment appliances category for the India Subcontinent. Some of the well-known brands are -
• Ecovacs - Robotic Vacuum Cleaners.
• Kuvings - Cold Press Juicers, Blenders.
• Coway - Air purifiers.
• Instant Brands - Electric Pressure Cooker and Air Fryer.
• XGIMI - Smart Portable Projectors.
• Laifen - Smart Hair Dryers.
• Cosori - Air Fryers.
• Levoit - Air Purifiers.
• Laura Star - Steam and Iron.

Website: https://frootleindia.com/

We provide customers with on-site service in more than 60 cities. The day-to-day planning and Executive interaction of field service engineers is managed by the Customer Experience & Workforce Management team.

Role & Responsibilities:

Planning and Coordination:
• Develop daily, weekly, and monthly plans for field operations to meet organizational goals.
• Coordinate with various departments to ensure seamless integration of field activities with overall business strategies.
• Implement efficient routing for field executives to maximize productivity and minimize travel time.

Training and Development:
• Promote empathetic communication during training to help Field Service Engineers understand customer needs better.
• Development of respectful and ethical conduct in every stage of training and internal coordination.

Team Management:
• Supervise and lead a team of field executives, providing guidance, support, and training as needed.
• Monitor soft skills, ethics, implementing improvements and addressing any issues that may arise.

Communication:
• Act as a bridge between the field executive and higher management, conveying important information, updates, and feedback.
• Establish clear communication channels within the field team to foster collaboration and enhance information flow.

Quality Control:
• Implement and monitor quality control measures to ensure that field activities adhere to established standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.

Problem Resolution:
• Address and resolve any issues or challenges that arise during field operations promptly and effectively.
• Collaborate with relevant stakeholders to implement solutions and preventive measures.

Qualifications:
• Bachelor's degree or pursuing in Business Administration, Operations Management, or any other field.
• Excellent communication in English and interpersonal abilities.
• Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and any other tools relevant to the industry.

Requirements:
• Must have their own Laptop
• Available for minimum 3 months

Benefits:
• Paid training period & hands-on training.
• Certificate of Internship
• Paid training period & hands-on training.