Operations Lead

Job Description:

Job Title: Associate – Client Outreach

Location: India

Job Overview

In today's highly regulated Financial Services sector, it is critical that Deutsche Bank adheres to these rules and regulations for all its entities throughout the globe. A significant number of these new regulations require Deutsche to obtain specific documentation directly from its clients in order to ensure compliance.

This can be a significant challenge for the bank due to the differing local regulations governing our entities and the multiple products that clients may trade across multiple jurisdictions and countries. This can also be a significant challenge to our clients given the number of requests for data.

The Client Outreach team was created in Q1 2016, and is expanding in 2021 to build a central outreach capability within Client Data Services with shared goals of creating best practice, process efficiency and achieve improved compliance and timely remediation. The remit of the team is to service cross divisional outreach requirements arising from Regulatory, Tax, KYC and Off-boarding drivers. The team is global in nature with a footprint in London, Birmingham, Jacksonville, Bangalore & Singapore and is responsible for the coordination, project management, query handling and communication to clients as part of regulatory programs across the bank

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• To manage an Outreach or multiple Outreach campaigns within the department and be responsible for the in-scope population and work allocation of those projects, developing a deep understanding of the process and regulatory requirements.
• Responsible for the performance of the resource assigned to that Outreach and supervise individual contributors in that any operational and transactional processes under the teams' remit are performed within agreed policies and procedures. They ensure that key process and risk indicators, controls, service levels are adhered to as well as creating a strong culture of risk mitigation and management.
• Effectively communicate and interact with key clients and stakeholders in query management and outreach topics.
• To act as an escalation point for the process and be required to foster relationships with functional management team
• Ensure accurate MI is created and delivered back to local and functional stakeholders as required

Your skills and experience