Operations Lead| Contact Centre| BPO |Call centre

C
Confidential


Tally Caller Needed For calling process.
Confidential • Vadodara, Gujarat • via OLX
8 days ago
Full–time
No Degree Mentioned
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Job description
Tally Caller required
Interested person can drop your contact.
Location : S- 210 Sanket heights, sunpharma road , Vadodara
Full time / Part time [ office based ]
Good communication skills
Competitive Salary and incentive
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Movate


Operations Lead- Contact Centre/ BPO /Call centre
Movate • Vadodara, Gujarat • via Jobrapido.com
3 days ago
Full–time
No Degree Mentioned
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Apply on Expertini | India Jobs Expertini
Job description
POSITION: - Team Leader - Operations

LOCATION: - Chennai, India

JOB PROFILE:-
• Educate/Remind & Review their respective team/individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Manage team’s KRA goals and target achievement.
• Take ownership of cases – political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.
• Identify Knowledgebase availability & create/publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE:-

A mature goal-oriented professional with
• Overall experience of 5-6 Years
• 1-2 years managing technical support
• Ability to manage Client relationships
• Team/ people management,
• Proven track record in
• Resource Management (Roistering / Scheduling / Case Management),
• Metrics Management,
• Goal setting (KRA),
• Conduct Reviews