Operations Lead, Customer And Business

Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 201+ by Rachel Dillon. With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create. Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless. As we continue scaling globally, we’re looking for a Customer and Business Operations Lead to drive efficiency, optimise processes, and enhance the customer experience.

About The Role

Reporting to the Head of Operations, this new role is key in streamlining business operations, leading strategic projects, and ensuring CSB delivers an exceptional customer experience. You’ll execute and refine our CX strategy and deliver key initiatives, optimise processes across teams, and leverage data to inform decision-making. With a focus on operational excellence, you’ll drive cross-functional collaboration, manage multiple initiatives, and ensure CSB continues to scale efficiently. Based in the Gold Coast, this role is three days a week in-office and two days a week working from home.

About You

The Operations Lead, Customer and Business role has three key areas of focus; Project Management, Customer Experience and Data and we’re looking for someone who thrives in fast-paced, high-growth environments and is passionate about operational efficiency, customer experience, and business strategy.

Experience & Skills

5+ years' experience in a business operations, project management, or data analytics role.
Proficiency in data analysis tools (Excel, Google Sheets, Looker, Tableau, Power BI).
Strong understanding of business operations and strategic planning in an e-commerce environment.
Experience in project management with the ability to manage multiple initiatives concurrently.
Excellent communication skills with the ability to collaborate cross-functionally.
Desired: Experience working in e-commerce, apparel, or D2C brands.
Desired: Familiarity with CX teams, CRM systems, and ERP platforms.
Desired: Relevant certifications (e.g., Certified Business Analysis Professional, Agile Analysis Certification).

Why Join CSB?

Hybrid work model – balance of office & WFH
Parental leave package for both parents
State-of-the-art gym at CSB HQ
Competitive flexibility & staff discounts
Exciting team events & initiatives

How To Apply

If you're ready to contribute to CSB’s mission and growth, we’d love to hear from you! Join in empowering women worldwide, CSB style. To apply, please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted). For further information, feel free to reach out to Nick Palmer at nick@cropshopboutique.com