Operations Management Director

Job Overview

1Point1 is seeking a highly skilled and experienced Operations Management Director to lead our Service Delivery team. The successful candidate will be responsible for overseeing the operational strategy, ensuring service delivery excellence, and driving performance metrics across our BPO services.

This role offers an exciting opportunity to join a dynamic and fast-paced organization, where you will play a pivotal role in managing client relationships, operational processes, and team leadership, ensuring we maintain the highest standards in a challenging environment.

The ideal candidate will have a proven track record of managing large teams and driving operational success, with experience in BPO operations management and strong leadership skills. If you are a strategic thinker with excellent communication skills and a passion for delivering exceptional results, we want to hear from you!

Key Responsibilities

• Operational Leadership: Oversee and manage the operations across multiple sites within the India region, ensuring seamless service delivery and operational excellence on business KPI's.
• Client Focus: Drive monthly revenue targets by actively fostering strong client relationships, implementing upselling and cross-selling strategies, and ensuring positive retention rates through proactive client engagement.
• Team Leadership: Lead and mentor operational teams, including site managers, account managers, and other key stakeholders, ensuring they meet client expectations and performance goals.

Requirements

• 10-20 years of experience in BPO operations management (preferably Domestic BPO), with a proven track record of managing large teams and driving operational success.
• Strong leadership skills with the ability to influence, motivate, and lead cross-functional teams.
• Excellent verbal and written communication skills with the ability to present to senior executives and clients.
• Experience managing P&L, budgets, and financial performance in a large-scale operation.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within a global organization.
• Dynamic, fast-paced, and collaborative work environment.