Operations Manager
- Category: Operations Executive Jobs
- Location: Gurugram, Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 23K
- Published on: 2025/09/20
Roles and Responsibilities:
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Interacting with all business stakeholders to minimze customer escalations/grieviances and product improvement
Required skills :
• Prior experience (7-10 Years) as a call center manager or any equivalent managerial position.
• Experience with customer service is compulsory in email process primarily.
• Proficient with MS Office and Call Centre software programs i.e. Fresh desk etc.
• Strong knowledge of performance evaluation techniques and customer service metrics.
• Driven and result oriented.
• Strong problem-solving ability and analytical skill.
• Excellent multitasking, time management, and leadership skills
Related jobs
-
IT Operations
Job Details This is a Contractual Role. Role & Responsibility- • Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-da...
-
Project Manager
About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride...
-
Senior Executive | Operations
At Clensta, we are looking for a Senior Executive – Operations, who will be closely working with the leadership team to provide SCM and Operations support on a day-to-day basis. About Clensta at a glance: · Founded in 2016, we are managed by a highly...