Operations Manager| AVP

Position Overview

Job Title- Operations Manager, AVP

Location- Jaipur

Role Description

Provide leadership, analysis and compliance policy guidance/support to facilitate and improve the productivity and quality of the teams. Act as a subject matter expert (SME) on client due diligence fronting the Regulatory & tax team and liaising with all levels of management across customers, Global Banking & Markets ,GTB business lines, Compliance, and other support areas to ensure and efficient flexible and accurate process for completion of tax form validation and revalidating the same.

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities
• Understanding of the end to end regulation requirements for FATCA, 871M, and CRS and data across multiple client types
• Provide SME guidance on interpretation and application of banks internal KYC policies and global regulations related to tax and money laundering.
• New Client adoption and comply with FATCA and CRS Tax regulation and should know different type of W series Tax forms and Self certs
• Liaise with key internal stakeholders across the bank - Anti Financial Crime (AFC), Compliance, Business, Onshore counterparts and Technology.
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management. Participate and represent the team on Audit, Risk and Control and Quality Assurance meetings.
• Perform quality checks to ensure that defined guideline is adhered
• Work as the process owner and ensure end to end management of all activities associated with the process
• Monitor process service delivery and ensure accomplishment of targets in adherence to SLAs
• Ensure all end of day activities are completed successfully including preparation of daily checklists and MIS required for management decision making.
• Serve as a point of contact for internal and external escalations
• Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Work closely with other internal teams to ensure top of the line service to clients
• Prioritize tasks and ensure adherence to timelines for completion of activities
• Initiate and lead change management initiatives within the team
• Ensure structured upward & downward communication
• Conduct objective setting sessions, performance appraisals, provide feedback & coaching for all team members
• Ensure performance and efficiency of staff meet or exceeds expectation standards
• Serve as a mentor and offer guidance for team level and individual level challenges
• Participate in cross process initiatives which are formulated to create or improve existing processes
• Should be adept in spotting trends (in data points) and analyse the same for further action
• Must be able to multi task effectively.

Domain Skills

Your skills and experience
• 10+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc
• Should know different type of W series Tax forms and Self certs
• Good knowledge of Control, Compliance, Investigation/chasing functions in banks
• Good Knowledge of AML/KYC regulations and industry guidelines
• Good knowledge of Tax regulations such as FATCA / IRS and CRS
• Good in interpreting regulatory guidelines and assessing risk scores and entity types

Communication / Soft Skills
• Excellent verbal and written communication skills – individual is required to communicate at all levels of onshore and & stakeholder management
• Independent, self-motivated and a team player, Able to cope well under pressure and meet timely deadlines
• Eye for detail and willingness to question current state practices
• Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
• Ability to apply regulatory guidance to review process in absence of written policy
• Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills. Excellent attention to detail.
• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users
• Pro-active and business orientation with proven ability to prioritise and manage conflicting demands
• Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions
• Proficient in MS Office applications
• Willingness to work in shifts

How We’ll Support You
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion at Deutsche Bank