Operations Manager | Call Center
- Category: Hindi Call Center Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 25K
- Published on: 2025/09/21
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve process performance
Evaluate performance with key metrics
Prepare reports for different departments or upper management
Revenue management
Proper and effective coordination with different departments.
Proven experience as call center manager or similar position
Experience in Collection and Call center sales process is required
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Capacity to handle multiple processes and effective client management.
Graduation or equivalent; Higher degree in a relevant discipline will be appreciated
Job Types: Full-time, Regular / Permanent
Salary: ₹60,000.00 - ₹65,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Experience:
• total work: 10 years (Required)
Language:
• Hindi (Required)
Speak with the employer
++1 ++40660776
Related jobs
-
Team Leader | Domestic BPO 5 Days | WFO Pune |XXQ|31| Pune
Team Leader/ Team Lead Min 2 Yrs TL exp in Voice/ Chat/ Mail-MUST 5 Days , WFO Pune *Call/WhatsApp Neha 8287267407
-
AVP | Talent Acquisition | BPO|KPO|IT |12|17 yrs| Pune
Job Description: We are looking for an ambitious and self-driven Talent Acquisition Leader (AVP) to join our team! As a TA Leader, s/he will be responsible for finding, recruiting, hiring and retaining talented candidates and also be in charge of pla...
-
International BPO | US PROCESS Pune
Hiring for International BPO. Telephonic Interviews. Work from Office. Immediate joiners required. Location- Pune Fresher & Experienced. Graduation not mandatory for Experience. 5 days working- 1 way cab facility. Call Priyanga ++1-XXXXXXXXXX. Ca...